Help

Plantome Support

Get help with Plantome (“植物引力”), plant records, recognition, and privacy-related questions.

Contact

If you need help, find a bug, or want to ask about privacy or account-related topics, email us:

Response We aim to reply within a few business days.

FAQ

How to add plants?

Open Plantome and use Add Plant. You can enter plant details manually, attach a photo from the camera or photo library, and optionally run plant recognition before saving the plant to your garden.

How does plant recognition work?

When you continue with recognition, the selected photo is sent through Plantome’s service proxy for analysis and returned as candidate plant results. Recognition is optional — you can always add plants manually.

Where are photos stored?

Photos used for plant covers, care records, observations, and posters are stored on your device by default. If you enable iCloud sync or sharing features, selected data may also be stored in your Apple iCloud account.

How to delete plant records?

Open a plant in Plantome and delete the plant, care record, or observation you no longer need. Related local photos associated with that content are removed with it. Cloud-synced copies, if any, follow your iCloud or sharing settings.

How to report problems?

Email sadu0710@gmail.com with a short description of the issue, your device model, iOS version, and screenshots if helpful. You can also use in-app feedback options when available.